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PCI Compliance Overview

What is PCI compliance?

The PCI standard is administered by PCI Security Standards Council for the credit card industry. The standard was created to help curb credit card fraud. Validation of compliance is performed regularly by an external Qualified Security Assessor (QSA) that creates a Report on Compliance (ROC) for organizations handling ecommerce transactions.

Is my StarChapter System Compliant?

All StarChapter sites are compliant from a technology standpoint. However, a part of PCI compliance pertains to your Refund Policy, Shipping Policy, Terms and Conditions, Privacy Policy, and Contact Information posted on your website. You are required to produce this content and validate it with your merchant account provider accordingly. StarChapter can help you learn how to post this PCI compliance text on the website, but does not write or validate it for you.

I Need a Scan of my Site to Prove that We're Compliant

Please enter a support ticket requesting a scan. StarChapter uses Clone Systems, Inc., an accredited scanning vendor familiar with the detailed setup of our sites to verify security. Our vendor will scan your site and our team will provide you with the scan results normally within 2 business days, which you can then send to your merchant account provider.

Clone Systems, Inc. is an accredited and qualified Approved Scanning Vendor (ASV) by PCI, Security Standards Council. For more information please visit www.pcisecuritystandards.org.


What about the self-assessment?

You may be required to answer a self-assessment questionnaire. You should qualify for the simple version of the questionnaire. You can contact your merchant account provider with any questions. Note that StarChapter software does not save or store credit card numbers.

Is There Anything Else I Need to Know?

Your merchant account provider may also require you to post Terms of Service and Privacy Policy. These items are built in to your website and are linked in the footer menu on the bottom right. StarChapter provides a sample text, which you need to review and make the necessary changes accordingly through Content > Page Content. Search for the page name and click on the Content & Layout button to make edits. We walk you through the process of updating the text, see below screenshot explainers and video tutorial.

Is StarChapter itself PCI compliant?

Yes, we are!

How do I post our PCI compliance information?

Video Walkthrough

We have a Video Tutorial to walk you through the process.

How do I post our mailing address, cancellation policy, or other PCI information [3:30] http://support.starchapter.com/support/guide_images/postPCIinfo.swf

Screenshots and Explanation

  1. Write the information that you need to post. Your merchant account provider should provide you with specifics of what they want to see posted, but it usually includes the following: 

    • Refund Policy
    • Shipping Policy
    • Terms and Conditions (a sample one is provided in the footer of most StarChapter sites. You need to review and make the necessary changes accordingly)
    • Privacy Policy (a sample one is provided in the footer of most StarChapter sites. You need to review and make the necessary changes accordingly)
    • Contact Information, including mailing address and phone number
  2. Go to Content > Page Content. Search for the page on which you'd like to add the material. Search for the page on which you want to add the content. Refund Policy, Shipping Policy, and Contact are usually posted on Contact Us page.

  3. Click on the Content & Layout button for that page.
  4. In the main area, click the Green Plus Sign.
  5. Choose the Blank Template.
  6. Paste your desired text. You can use the paste button, or you may have to use Ctrl+V on your keyboard.
  7. Click Publish.

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